Order Processing and Shipping Information:

Thank you for choosing SOIS ATHLEISURE. We are committed to delivering your orders with exceptional service and speed. Here's what you need to know:

Order Processing Time:

We process orders within 2-3 business days from Monday to Friday. Orders placed from Friday to Sunday will be processed starting the next business day. During sales and high-volume periods, such as promotions, order processing may take up to 7 additional business days. We appreciate your patience during these busy times.

INTERNATIONAL SHIPPING PROCESS AND FEES

If you order from outside the US, please expect your package to arrive within 10-15 business days. This includes the time it takes to process and ship your order.

Non-US residents: Your order will ship from the US and you may have to pay extra customs fees during checkout. SOIS is not liable for any duties or import taxes. If you refuse or return your package, we will not issue a refund.

Thank you for your understanding.

SHIPPING TRACKING

You can track your order with the tracking information in your shipment confirmation email.

PRE-ORDER SHIPPING

A pre-order item is one that we do not have in our warehouse yet. When you buy a pre-order item, you reserve it until we can ship it to you.

If you buy a pre-order item, we will wait until we have it in our warehouse before we ship your whole order. We cannot ship your items separately and we cannot make any exceptions. If you want to receive items that are not on pre-order sooner, we suggest placing a separate order.

We apologize for any inconvenience this may cause and we appreciate your patience.

Shipping Restrictions:

We do not ship to PO Boxes. If you give us a PO Box as your shipping address, we will ask you for a physical address.